We are committed to ensuring that disabled customers enjoy our event and we hope that the following information answers any queries you may have about accessibility at Mighty Hoopla.
TICKET PA SCHEME
For all disabled customers that require special access to the event, please purchase standard tickets. If you also need assistance while at the event, we offer personal assistants tickets at no extra cost. These tickets are available for people who would otherwise not be able to attend the event. Please note that tickets for the event as a whole are limited (and expected to sell out) so please do not book a PA ticket unless you do really require it. To apply for a PA ticket, please fill in the Access Request Form and we will be in touch shortly.
HOW TO APPLY FOR A PA TICKET
Book your festival tickets, and fill in the Access Request Form HERE.
Your application will be responded to within 10 days and your information pack will be sent to your email address a few weeks before the festival (mid May).
*Please note your festival tickets (excluding your personal assistant ticket) will usually arrive early-mid May, this is sent direct from your ticket seller and so will not necessarily coincide with receiving the information pack or your personal assistant ticket*
Packs will include specific event information such as a map of the event showing key locations (i.e.accessible entrance gate, toilets, viewing platforms, welfare, location of hearing induction loops), key contacts and further relevant information. All customers who make access bookings prior to the event will be automatically sent an information pack via the email address used to buy the tickets. These packs will not be sent out until much closer to the event.
EVENT SPACE & SITE
Mighty Hoopla will take place on a large green-field site, Brockwell Park – although there are some tarmac tracks, these do not run into the stages (which all stand on grass). Weather and ground conditions may be variable and the land is on a slight gradient running uphill from the North East entrance of the park to the South West corner.
Parking at Brockwell park is limited, however we are working on trying to source some parking provision dedicated to access guests. It is compulsory that you book disabled parking On arrival to the park, your vehicle must clearly display your blue badge – unfortunately we cannot grant access if you do not show this. Please contact us (firstname.lastname@example.org) your name, vehicle registration, how many people are traveling in the vehicle and your contact details. Our Access Manager will be able to advise you on best route of departure on the day (as due to the nature of the event it is difficult to confirm this beforehand). However, please be aware that it may take a while to get out of the site at the end of the event. The accessibility map, which will be included in the pre-event Information Pack, will provide more detailed information parking including maps and contacts.
There is some seating across the site – however this is limited and is within picnic areas only. As part of our entrance policy, customers are not allowed to bring seating to the event (with the exception of wheelchairs).
If seating is compulsory to your enjoyment of the event due to medical circumstances we are able to make exceptions. Please seek permission in advance by contacting email@example.com
There will be a stewarded accessible toilet located beside the viewing platform at the Main Stage. A viewing platform wristband is required to gain access to this toilet. There will be other non-stewarded accessible toilets at every toilet block throughout the festival.
HEARING INDUCTION LOOPS
The box office and welfare will both have hearing induction loops. The Access Map will show locations.
MEDICAL SERVICES, WELFARE & ASSISTANCE AT MIGHTY HOOPLA
There will be a First Aid tent located in the Main Arena. There will also be Medics and First Aiders on patrol around the event.Your pre-event Information Pack will provide you with the contact details for our Access Manager who will be your contact, should you need one, whilst at the event. Please let us know in advance if you will be wishing to store medication so we can make the appropriate arrangements. TheWelfare Tent (which will be clearly signed posted on site and highlighted on your access map) is where our Access Manager will be based, will also be able to help with any enquiries whilst on site and will keep stock of Access Maps. A charging point will also be located at The Welfare Tent should you need it. St Johns Ambulance will be on site should you require any medical assistance.
Due to the nature of the event there will be flashing lights on all stages and strobe effects may also be used. There will be general warning signs around the Main Arena if strobe lighting will be used.
Customers are permitted to bring recognised Assistance Dogs onsite. Recognised Assistance Dogs are dogs which have been specifically trained to assist a disabled person and which are registered with a charity which is a member of AssistanceDogs UK. We ask that you contact us in advance to let us know that you are bringing an assistance dog by emailing firstname.lastname@example.org